We want your HiLiHiF dress to reach you safely, promptly, and beautifully packaged. Here is everything you need to know about how we ship.
1. Where We Ship
- ✦ We currently ship across India — all states and union territories
- ✦ International shipping is not available at this time. If you are based outside India, please contact us at hilihif3@gmail.com and we will do our best to assist you on a case-by-case basis
2. Shipping Charges
Orders Above
₹1,999
FREE Shipping
Orders Below
₹1,999
Flat ₹99 Shipping Fee
ℹ️ No hidden fees. All applicable shipping charges are displayed clearly at checkout before payment.
3. Dispatch Time
Dispatch time depends on the type of product ordered:
Ready-to-Ship
2–3 days
After order confirmation
Made-to-Order
7–14 days
Handcrafted specifically for you
Working days are Monday to Saturday, excluding public holidays.
ℹ️ Festive seasons: During festive seasons or peak sale periods, dispatch timelines may extend by 1–2 additional working days. We will notify you of any such delays via email or WhatsApp.
4. Estimated Delivery Time
After dispatch, estimated delivery timelines are as follows:
ℹ️ Please note: Delivery timelines are estimates provided by our logistics partners and may vary due to factors beyond our control, including weather conditions, local disruptions, or public holidays.
5. Order Tracking
Once your order is dispatched, you will receive:
- ✦ An email confirmation with your tracking number and logistics partner name
- ✦ A WhatsApp message (if your number is registered with us) with the tracking link
You can also track your order at any time by logging into your account on www.hilihif.com, or by contacting us directly with your order number.
6. Shipping Partners
We ship via trusted logistics partners including Delhivery, Shiprocket, Blue Dart, or equivalent services. The logistics partner is selected based on your delivery location to ensure the fastest and most reliable service possible.
7. Packaging
♻️ Plastic-Free Packaging
All HiLiHiF orders are shipped in 100% plastic-free packaging. Your dress is carefully folded, wrapped in soft tissue paper, and placed in a recyclable kraft box or paper bag — because responsible packaging is as important to us as responsible fashion.
8. Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete delivery address, failed delivery attempts, or refusal to accept the package, we will contact you to arrange re-shipment. Re-shipping charges may apply.
If re-shipment is not arranged within 14 days of our notification, we will process a refund after deducting the original shipping cost.
⚠️ Important: Please ensure your delivery address, including PIN code and phone number, is accurate at the time of placing your order. We are not responsible for delivery failures due to incorrect addresses.
9. Lost or Damaged Shipments
In the rare event that your package is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date. To help us resolve the issue quickly, please share:
- ✦ Your order number
- ✦ A description of the issue
- ✦ Clear photographs of the damaged item and packaging (for damage claims)
Once verified, we will arrange a replacement, store credit, or full refund. We take full responsibility for items lost or damaged during shipping.
10. Contact Us for Shipping Queries
For any shipping-related questions or concerns, we are always happy to help.
Brand
HiLiHiF
Response Time
Within 24–48 hours
Monday to Saturday, 10am – 7pm IST
Phone / WhatsApp
+91 92094 18208Website
www.hilihif.comAddress
HiLiHiF, Shreenagari Society, Panchganga F5, Amanora Town Road,
Hadapsar, Pune – 411028, Maharashtra, India
Questions?
We're happy to help.
If you have any questions about our policies, please reach out to us directly.