Delivery time depends on the type of product you order. Ready-to-ship items are dispatched within 2–3 working days. Made-to-order pieces take 7–14 working days to dispatch. After dispatch, delivery takes 3–5 working days for metro cities and 5–7 working days for other areas.

Yes! We offer free shipping on all orders above ₹1,999 across India. A flat shipping fee of ₹99 applies to orders below ₹1,999. All charges are shown clearly at checkout.

We currently ship across India only. If you are based outside India, please reach out to us at hilihif3@gmail.com or WhatsApp us at +91 92094 18208 — we will assist you on a case-by-case basis.

Yes. Once your order is dispatched, we will send you a tracking number via email and WhatsApp. If you have any trouble tracking, contact us with your order number.

We work exclusively with natural fabrics — no synthetics, ever. Our collection includes pure handloom linen, kala cotton, mul-chanderi, Tencel linen, cotton silk, and zari gicha. Every fabric is chosen for breathability, comfort, and how it ages beautifully over time.

We photograph all products in natural light and aim to represent colours accurately. However, screen calibration varies, so slight differences may occur. Each piece is handcrafted, so subtle natural variations exist — these are marks of authentic handmade craft.

Each product page includes a detailed size guide with measurements in inches and centimetres. If you are between sizes or unsure, please WhatsApp us at +91 92094 18208 — we are happy to help you find the right fit personally.

Made-to-order means your garment is handcrafted specifically for you after your order is placed. This allows us to maintain the highest quality and reduce waste. Made-to-order pieces take 7–14 working days before dispatch and cannot be cancelled once production has begun.

Yes, absolutely. Every fabric we use is selected with the Indian climate in mind. Linen and kala cotton are exceptionally breathable and moisture-absorbent. Mul-chanderi and Tencel are lightweight and fluid, ideal for warm weather.

We accept returns or exchanges only for wrong items, defective items, or items damaged in transit. We do not accept returns based on change of mind. Made-to-order items are not eligible for return unless defective or incorrect.

Yes, size exchanges are accepted within 5 days of delivery, provided the item is unworn, unwashed, and in original condition with tags intact. Contact us at hilihif3@gmail.com or WhatsApp +91 92094 18208 within 5 days of receiving your order.

Once a refund is approved, it is processed to your original payment method within 5–7 working days. UPI and bank transfer refunds may take an additional 2–3 banking days depending on your bank.

Always hand wash in cold water with a mild detergent. Do not wring or scrub. Gently press out excess water and dry flat in a shaded area — never in direct sunlight. For dresses with hand painting or embroidery, turn inside out before washing.

Yes, absolutely — linen wrinkles naturally and that is part of its character. If you prefer a smoother look, iron on a medium-low setting while slightly damp, on the inside of the garment. Over time, linen softens beautifully with every wash.

All HiLiHiF dresses are handcrafted at our workshop in Hadapsar, Pune. Hand painting and embroidery are carried out by skilled women artisans in Pune. Our fabrics are sourced from artisan communities in Bhagalpur (Bihar) and Bhujodi (Kutch, Gujarat).

Yes, sustainability is at the core of everything we do. We use only natural, biodegradable fabrics. We produce in small batches and on a made-to-order basis to eliminate waste. We ship in 100% plastic-free packaging and source directly from artisan weavers.

You can reach us at hilihif3@gmail.com, WhatsApp at +91 92094 18208, or DM us on Instagram @hilihif_style. We respond to all messages within 24–48 hours on working days (Monday to Saturday, 10am–7pm IST).